This course will teach you how to analyze and improve business processes, be it in services or in manufacturing. You will learn how to improve productivity, how to provide more choice to customers, how to reduce response times, and how to improve quality.
The course is broken up into six modules:
- Process analysis
- Product variety
There are two tracks in this course, an academic track and a practitioner track. For the academic track, the final grade is determined based on five homework assignments and a final exam. It is also possible to complete the course via a practitioner track, which requires the completion of a real world application project.