About the Course
PART OF WHARTON’S BUSINESS FOUNDATIONS SPECIALIZATION
See Geoffrey Garrett, Dean of the Wharton School, talk about the Specialization here.
What did you want the last time you went to a restaurant? You wanted to find something on the menu that you liked, you wanted the meal to be prepared according to high quality standards, you wanted to get it quickly, and you didn’t want to pay too much money for it. Now, remember the last time you went to a doctor’s office or a hospital. What did you want the doctors and nurses to do? You wanted them to provide the right care for you, you wanted the care delivered with great quality, you wanted to get the care quickly, and you (or your insurance) didn’t want to pay too much for it.
The management skills needed to run the operations of a restaurant are the same needed to run a hospital. You will learn these skills in this course. Specifically, you will learn how to improve productivity, increase responsiveness, provide more choice to the customer, and deliver higher quality standards. In short, you will learn how to analyze business processes and how to improve them.